Refund policy
Refund Policy
At Onyx Skin Co, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Returns We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the nature of skincare products, we cannot accept returns on opened or used items.
TikTok Shop Orders For orders placed through TikTok Shop, returns and refunds are processed in accordance with TikTok Shop's Buyer Protection Policy. Buyers may open a dispute through the TikTok Shop platform within the eligible return window. We are committed to resolving all disputes fairly and promptly.
Return Shipping Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds Once we receive and inspect your return, we will notify you within 2 business days. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will cover return shipping and send a replacement or issue a full refund at no cost to you.
Exchanges We only replace items that are defective or damaged upon arrival. Contact us at [your email address] to arrange an exchange.
Non-Returnable Items
- Opened or used skincare products
- Final sale or discounted items
- Gift cards
Contact Us For any return or refund inquiries, please contact us at [your email address] or through TikTok Shop's messaging system.